State Farm® Insurance Agent Denise Ayers

"Hello, my name is Michael Cartner, disabled US Army Veteran and long time customer of State Farm. A relationship I was happy with and recommend to everyone, recommended because I thought I had a “Good Neighbor”. Today I learned the heat breaking truth about my “Good Neighbor”. I learned that their protection and affection extended as far as a “Thanks” for paying my bill and sadly little more. I sit here today lost in a sea of excuses because I was naïve enough to trust the State Farm approved mechanic they recommended and the claims handler assigned to my incident. My accident was on the 17th of January, I called State Farm at once and set my claim into motion. I retrieved my rental dropped off my car and relaxed convinced everything would be fine. Boy was I wrong. Roughly ten days after I dropped off my car I drive by the shop to see if it’s almost done and to my surprise it has yet to be touched. I called State Farm right away and was assured everything would be taken care of and was once again reassured as to the trust worthiness of the State Farm approved body shop. That was on the 8th of February. On the 15 th I once again made my way to the body shop to check on the status of my car. I was furious to learn that my car had just but rolled into the repair bay. I again called State Farm . Again I was assured that everything would be ok and that an extension was an option if the shop delayed through no fault of my own. Today is the 18th of March my car is still unfinished with no idea of when it will be. My fiancé is nine months + pregnant and could go into labor at any moment, a delivery we have been assured will be dangerous and touchy at best and I am a disabled veteran with chronic issues that require access to the VA hospital. My rental car has been recalled to hertz because now State Farm says it’s no longer covering it, the body shop is trying to blame the delay on me and when I called This agency to tell them how horribly I was being treated I was essentially told call claims we can’t help you. It seems State Farm and the Denise Ayers agency are only a” Good Neighbor” when it’s time to sell a policy."

"I thought it was getting great service here but a very tiny Hiccup and misunderstanding cause me to have a gap in my insurance which I believe was not my fault and it was not admitted that it was not my fault so I had to cancel my service and I will never use another State Farm again because in any business the customer is always right and I was argued with when I expressed very politely that the mistake was not my fault so I'm sure others are having a wonderful service here but I will never use them again"